- Your cart is empty
- Continue Shopping
Introduction
At Sharnay, we value your trust when sharing your personal data with us and recognize that you may be concerned about the information provided to us and about how we handle that information. If you are reading this Privacy Policy it may be because you may have visited our Website. This Privacy Policy sets out the basis on which we use, store, and process your Personal Data when you access our website or contact us.
We collect and use Personal Data that you provide or that we collect about you when you navigate through our website for the purposes of advertising, supplying you with our products and services, making contact with you for marketing or other commercial purposes, answering your queries regarding our products, facilitating your participation in our offers and promotions, handling any product complaints, and analyzing or improving the quality of our products or services.
We usually process your Personal Data in your location but, it may also be stored in systems based around the world, and may be processed by third-party service providers acting on our behalf. These systems and providers may be based in territories that do not provide an equivalent level of protection over privacy as that enjoyed in your location.
In that case, Sharnay will use reasonable endeavors to provide adequate protections for your Personal Data that are reasonably equivalent to one of the countries of origin. You can seek further information and exercise your rights of access, rectification, cancellation, objection, and data portability in respect of your Personal Data, by clicking on our Contact Us feature.
We may change this Privacy Notice from time to time by posting the updated version of the Privacy Notice on our Sites. Please visit this Privacy Notice to stay informed about how we use your personal data.
What Personal Data Do We Collect From You?
- Personal details about you or provided by you – such as but not limited to your name, age, gender, postal address, and other contact details, such as your telephone number and email address, your requests, any complaints you may have, and any other data we receive if we communicate with you (including via telephone, email, online, or via social media), and any other information you provide – for example, when you register with our Sites, sign up for our newsletters, participate in our offers and promotions, provide customer feedback, reply to surveys or purchase our products or services.
- Payment and purchase information – including data to make purchases, such as your payment account details, credit card and debit card numbers, expiration date, shipping and billing address, and details of products purchased.
- Preference information – information about your preferences, needs, interests, opinions, and behavior (e.g., in relation to our Sites, products, and services).
- Account login information – including any information that is required for you to establish a user account, such as user name, password, and security question and answer;
- Information collected automatically – including information about your device, IP address, and browser, that we may collect, for example, when we use in our Sites our own cookies or cookies owned by 3rd parties, web beacons, and similar technologies that collect information about your use of our Sites or about your interaction with us by emails. See our Cookies Policy for further information. Cookies, including those used on our Sites, can be disabled through the settings in your browser but if you disable all cookies, you may not be able to access or have full functionality of our Sites. Disabling cookies does not delete existing cookies from your device; cookie deletion needs to be manually completed through the appropriate menu options in your browser.
Why Do We Collect Your Personal Data?
We collect and use your Personal Data for the purposes below and on any other lawful basis. Please know that if we already hold information about you, we may use that information for the same purposes.
For legitimate commercial interests: we may use your Personal Data (both on an aggregated and on an individual basis), such as your contact details, your account, and electronic identification data, information regarding your purchases in our stores and online, for the purpose of providing our products and services, maintaining and updating our records, administration, information verification, advertising, marketing and for analyzing and improving the quality of our products or services, as well as, to understand you as a customer.
This also means that we analyze the information that you provide to us together with your use of our Sites or of our products and services and we use all this information to improve the same and to give you a better user experience (for example, we analyze what web pages you visit, which products and services you use and like, how you use these products and services).
We may also use your Personal Data, for legitimate commercial interests such as, to generate aggregated statistics about the users of our products and services; to assist in security and fraud prevention; for system integrity purposes; to remind you of your abandoned cart or send you an order confirmation; to facilitate our business operations, to operate company policies and procedures; to enable us to make corporate transactions, such as any merger, sale, reorganization, transfer of Sharnay assets or businesses, acquisition, bankruptcy, or similar event, to comply with our legal obligations; and for other legitimate business purposes permitted by applicable law, on which we would provide the relevant information at the time.
For the performance of the terms and conditions of a contract: to purchase our products or services or to develop a contest, competition, or promotion in which you may have entered, to conduct the promotion and contact you if you become a winner, to be able to answer to any information request performed using our Contact Us features.
We may also use your information, where granted, for instance for marketing purposes and for tailoring our communications with you based on your profiles via email, SMS, other electronic means, or otherwise, and/or to track and analyze your preferences for purposes of consumer insights and personalized marketing. You can withdraw your consent at any time; see What rights do you have regarding the Personal Data we hold about you?
To comply with our legal obligations, such as maintaining appropriate business records, handling complaints made to our customer service, managing product health, safety, or quality complaints, and complying with lawful requests by public authorities and with applicable laws and regulations or as otherwise required by law.
Who Might We Share Your Personal Data With?
- Service Providers and Processors. We may engage third-party vendors, agents, service providers, and affiliated entities to provide services to us on our behalf, such as support for the internal operations of our websites, Mobile Apps, or online stores (including social media services providers, payment processors, brand activation agencies, advertising, marketing and promotional agencies, data analytics providers, professional advisors; e.g. accountants, bankers, business advisors, debt collectors, lawyers; and third parties we use for sending your orders to your address, such as postal courier vendors) or for the technical processing (for example, hosting services or data storage) or for customer relationship management services, as well as related offline product or promotional support services, (for example, competitions, sweepstakes and contests organizers, winner draws providers, events management agencies, prize or compensation packages vendors) and, other related services.
- In providing their services, they may access, receive, maintain, or otherwise process Personal Data on our behalf. Our contracts with these service providers do not permit the use of your information for their own purposes, including their marketing purposes. Consistent with applicable legal requirements, we take commercially reasonable steps to require third parties to adequately safeguard your Personal Data and only process it in accordance with our instructions.
- We may sometimes offer you a service or application in cooperation with partners (for example, co-sponsors or licensors, licensees, or distributors of our branded products). We may therefore need to disclose your Personal Data to those partners. Consistent with applicable legal requirements, we take commercially reasonable steps to require third parties to adequately safeguard your Personal Data and only process it in accordance with our instructions or as co-controllers. In those cases, in which the disclosure of your Personal Data with third partners takes place based on your consent or your request to do so, where relevant, we will clearly notify you of the sharing, and you will have the choice not to participate or to otherwise object to such sharing.
- Third parties in case of legal requirement. We may also disclose your Personal Data if we believe we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes; when we believe necessary or appropriate to disclose Personal Data to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Privacy Notice; to respond to any claims against us or our personnel; and, to protect the rights, property, or personal safety of Sharnay, our customers, employees, contractors or the public.
- Third Parties in case of a corporate transaction. In addition, information about our customers and consumers, including Personal Data, may be disclosed as part of any merger, sale, reorganization, transfer of Sharnay assets or businesses, acquisition, bankruptcy, or similar event.
How Do We Ensure The Security Of Your Personal Data?
We use a variety of physical, technical, and administrative security standards, technologies, and procedures to help protect your Personal Data from loss, misuse, alteration, destruction, or damage to an appropriate level depending on the sensitivity of the information.
We take steps to limit access to your Personal Data to those persons who need to have access to it for one of the purposes listed in this Privacy Notice. Furthermore, we use reasonable efforts to ensure that any third party processing your Personal Data equally provides for the confidentiality and integrity of your data in a secure way.
What Rights Do You Have Regarding The Personal Data We Hold About You?
You have the following rights:
- to obtain a copy of your Personal Data together with information about how and on what basis that Personal Data is processed;
- to rectify inaccurate Personal Data (including the right to have incomplete Personal Data completed);
- to request that we erase your Personal Data as may be allowed under applicable laws;
- to request that we restrict the processing of your Personal Data where you advise us to do so
or:- the accuracy of the Personal Data is contested;
- the processing is unlawful, but you object to the erasure of the Personal Data;
- we no longer require the Personal Data for the purposes for which it was collected, but it is required for the establishment, exercise, or defense of a legal claim; or
- you challenge the processing which is justified on the basis of a legitimate interest
In case you may have a complaint about how we process your Personal Data, you can send it by reaching out to us through the details found in the Contact Us section.
If you have any questions regarding the processing of your Personal Data or this Privacy Notice or if you wish to exercise any of the above-mentioned rights, please contact us through the details found in the Contact Us section. You may revoke your consent for receiving a newsletter or marketing communications at any time, free of charge by following the instructions in any marketing communication. You can also control these preferences in your profile settings, where applicable.
How Do We Process Children’s Personal Data?
At Sharnay, we do not believe in marketing directly to children under 14 years of age. Therefore, our Sites are not intended for children under 14 years old. We also take the protection of children’s privacy seriously. Individuals who are under 18 years old and therefore unable to provide consent should have a parent/guardian’s consent before providing any Personal Data to us via the website.
If we determine upon collection that a user is underage and has not provided a parent/guardian’s consent before providing any Personal Data, we will not use or maintain his/her Personal Data without the parent/guardian’s consent. Without such consent, though, the child/individual may not be able to participate in certain activities.
However, in certain circumstances, we may maintain and use such information (in accordance with the rest of this Privacy Notice and applicable law) in order to notify and obtain consent from the parent/guardian and for certain safety, security, liability, record keeping and other purposes permitted under applicable law. A parent/guardian can review, remove, change, or refuse further collection or use of their child’s Personal Data by contacting us as set out in our Contact Us section, including the child’s name, address, and email address.
Contact Us
If you have questions or requests regarding this Privacy Notice, or if you would like to exercise your rights vis-à-vis your Personal Data, you may write to wecare@sharnay.in or call us at +91 90990 00867 or write to us at
Our Address:
Sharnay Food Products, Plot No-1 S.R. No. 451, Unnati Industrial Area, Shapar, Tal. Kotda Sangani, Dist. Rajkot, Gujarat, 360024, India.