Refund Policy

At Sharnay.in, customer satisfaction is our top priority. We strive to provide high-quality products such as Coconut Water Powder Premix, Tender Coconut Water, Lemon Juice Premix, Orange Juice Premix, Gas Blaster Kashmiri Soda, Gas Blaster Nimbu Soda, Moringa Powder, Garcinia Powder, and Sweeteners (Sucralose Tablet & Stevia Sachet). If you are not completely satisfied with your purchase, this Refund & Return Policy explains how you can request a refund, replacement, or return.

1. Eligibility for Refunds & Returns
To be eligible for a refund or replacement, the following conditions must be met:

• Products must be returned within 7 days of delivery.

• The product must be damaged, defective, or incorrectly shipped.

• The product must be unused, unopened, and in the original packaging (except for items damaged in transit).

• For consumable products like Juice Premixes, Coconut Water Powder, or Sweeteners, opened items are eligible for refunds only if they arrived damaged or spoiled.

2. How to Request a Refund or Return
To initiate a refund or return, please follow these steps:

• Contact our customer support team at [your email/phone number] within 7 days of receiving the product.

• Provide your order number, product details, and reason for the refund/return.

• If applicable, send photographs of the damaged or defective product for verification.

• Once verified, we will provide instructions for returning the product (if necessary).

3. Refund Process

• After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method within 5–7 business days.

• Refund processing time may vary depending on your bank or payment provider.

• Please note that shipping charges are non-refundable, except in cases where the product was damaged, defective, or incorrectly shipped.

4. Replacement Policy

• If a product is damaged, defective, or incorrect, we can issue a replacement instead of a refund.

• Replacements will be shipped at no additional cost to you.

• Replacement requests must be made within 7 days of delivery.

5. Non-Refundable Items
The following items are not eligible for refunds:

• Products damaged due to improper handling after delivery.

• Products that are opened, used, or consumed (unless they arrived damaged or defective).

• Change-of-mind requests after 7 days of delivery.

6. Shipping for Returns

• Customers are responsible for return shipping costs unless the product was delivered damaged or incorrect.

• Ensure that the product is securely packaged to avoid further damage during transit.

• We recommend using a trackable shipping service to ensure safe delivery of the return.

7. Damaged or Lost Products During Shipping

• If your product arrives damaged or lost, please contact us immediately at wecare@sharnay.in.

• We may request photographs or other proof of damage for verification.

• Verified claims will be either replaced or refunded in full, including shipping charges.

8. Customer Support
For any questions, concerns, or assistance regarding refunds and returns, our customer service team is available to help:

• Email: wecare@sharnay.in

• Phone: +91 90990 00867

At Sharnay.in, we aim to provide a hassle-free and transparent refund process to ensure that you can shop with confidence. Your satisfaction is our highest priority.